Company data protection and privacy policy

The goal of this policy is to depict the legal data protection aspects of our company.  It ensures our compliance with European General Data Protection Regulation (GDPR), the Data Protection Act (DPA) and the Information Commissioner’s Office (ICO).

Our contact details, where to direct complaints, and/or request data modifications/deletions

Name: Natalie White (Company Director)

Address: NatNutHC, 42 Briarwood Road, Epsom, Surrey, KT17 2LY

Phone Number: 0208 224 6893

E-mail: info@natnuthc.co.uk

Policy brief & purpose

Our Company Data Protection & Privacy Policy refers to our commitment to treat information of employees, customers, stakeholders and other interested parties with the utmost care and confidentiality.

With this policy, we ensure that we gather, store and handle data fairly, transparently and with respect towards individual rights.

Scope

This policy refers to all parties (employees, job candidates, customers, suppliers) who provide any amount of information to us.

Who is covered under this policy?

Employees of our company and its subsidiaries must follow this policy. Contractors, consultants, partners and any other external entities are also covered. Generally, our policy refers to anyone we collaborate with or acts on our behalf and may need occasional access to data.

 

Policy elements

As part of our operations, we need to obtain and process information. This information may include any offline or online data that makes a person identifiable, enables us to process payments and provide our service and may include names, addresses, email addresses, telephone numbers, usernames and passwords, digital footprints, photographs, financial data, next of kin, medical/health history, current medical/health data, past and current medications, dietary assessment, laboratory results including that of bloods, urine and stool either provided to us directly by yourself, from your GP, hospital or from a laboratory.

Our company collects this information in a transparent way and only with the full cooperation and knowledge of interested parties. Once this information is available to us, the following rules apply.

Our data will be:

  • Accurate, kept up-to-date and stored securely at our premises for up to 7 years.
  • Destroyed after 7-years of a client’s final appointment.
  • Collected fairly, lawfully, and only for the purposes necessary to provide and promote our services.
  • Processed by the company within its legal and moral boundaries.
  • Protected against any unauthorized or illegal access by internal or external parties to the best of our ability.

Our data will NOT be:

  • Communicated informally.
  • Transferred to organisations, states or countries that do not have adequate data protection policies.
  • Distributed to any party other than the ones agreed upon by the data’s owner (exempting legitimate requests from law enforcement authorities) such as for referrals to other health care practitioners, that which is necessary when obtaining or booking client tests, and that which is necessary to process payments via our 3rd party payment software.

In addition to ways of handling the data the company has direct obligations towards people to whom the data belongs. Specifically, we must:

  • Let people know which of their data is collected
  • Inform people about how we’ll process their data
  • Inform people about who has access to their information
  • Have provisions in cases of lost, corrupted or compromised data
  • Allow people to request access to their data, as well as request that we modify, erase, reduce or correct data contained in our databases and files.

Actions

To exercise data protection we’re committed to:

  • Restrict and monitor access to sensitive data
  • Develop transparent data collection procedures
  • Incorporate secure networks to protect online data from cyberattacks
  • Report privacy breaches or data misuse
  • Incorporate data protection practices (document shredding, secure locks, data encryption, frequent backups, access authorization, password protection etc).

Disciplinary Consequences

All principles described in this policy must be strictly followed by all our staff and contractors. A breach of data protection guidelines will invoke disciplinary and possibly legal action.